"I believe that a solid foundation was put in place."
Norman Adami faced daunting challenges when he took the reins of Miller Brewing Company in March 2003.
The brewer was in the midst of a 15-year decline. Miller Lite had slipped to the No. 3 light brand. Anheuser-Busch was firing on all cylinders. Consumer appeared to have grown bored with beer.
The conventional wisdom held those facts were unchangeable. How’s that conventional wisdom held up?
A-B has been losing market share since 2004. Miller Lite is once again the No. 2 light beer. And brewers are innovating and, once again, “standing up" for their beers.
The latest issue of Brew Magazine takes a look at how the beer business has changed during the Adami era.
Brew Magazine sat down to discuss those changes with Adami, who was promoted last year to the position of CEO and President of SABMiller Americas. He is retiring at the end of November. (Note: This interview was conducted before SABMiller plc and Molson Coors Brewing Company announced their intention to create the MillerCoors joint venture.)
The first part of the interview ran in last Friday's installment of Brew Blog. This is the second and final part.
Q. What’s the biggest challenge facing brewers now?
A. The single biggest challenge in the 21st century for the big domestic brewers is how to leverage scale on one hand but also how to manage complexity in the marketplace…. that is product complexity, the market complexity … and do so in a successful way.
Every brewer’s challenge is to build a complete and differentiated brand portfolio.
The U.S. beer market is not one single market, It’s made up of several different markets each with their own unique characteristics, their own competitive sets, their own consumer profile, their own dynamics. All this adds a level of complexity to the competition in the marketplace that I think is a challenge for any brewer.
At the end of the day it boils down to the challenge of building a portfolio that can capitalize on the consumer trends and deliver sustainable growth.
Q. Where do you see opportunities for growth in beer?
A: The Light category will continue to grow. You can see that happening. The light segment will be a battleground and it’s a critical battleground.
But light’s not the only source of growth in the industry.
In recent years we’ve seen the drammatic shift to premiumization. So value growth is definitely going to continue to come from that opportunity. That represents both volume and value growth.
The Latinization of America provides a huge source of growth and is an important success factor.
The consumer is relatively promiscuous. Twenty years ago a beer drinker was a beer drinker. A scotch drinker. Today you’re talking about repertoire drinking. Consumers will go from one occasion to the other and drink different brands and now it’s a question of capturing the imagination and capturing the occasion with the appropriate brand and that’s why a complete and differentiated portfolio is important.
I do believe that the category will grow share in the total alcohol market over the next 5 years.
Q. How?
A. We’ve got to continue to differentiate, we’ve got to continue to stand up for our beers we’ve got to innovate across multiple dimensions, we’ve got to make it exciting for the consumer.
We’ve got to capture the imagination of the consumer and avoid the sameness that the category has suffered from, particularly five years ago.
Consumers are looking for variety. They are looking to use beer or whatever alcohol beverage they’re drinking to badge themselves, and to meet their specific needs depending on the occasion.
We need to understand the need state and compete effectively across the broad alcohol category. From Miller’s experience in recent years, as well as other brewers and suppliers, we have seen the consumer respond and the category perform when this level of focus is directed at the brands.
Q. How would you characterize Miller’s progress in reshaping its portfolio and capitalizing on opportunities for growth?
In 2003, we set out a 5-year plan to shape and build a portfolio of brands. The starting point was to rejuvenate our flagship Miller Lite, followed by strengthening a number of our core legacy and heritage brands (given their size and importance) and then developing literally from scratch what we call our worthmore portfolio.
Given our situation and limited resources, it was not possible to boil the ocean all at once. So we had to prioritize and put in place and invest in the building blocks, the marketing skills, capabilities and infrastructure and systems that would sequentially enable us to get there over time. E.g., in 2003 we established a new product development team from scratch knowing that there would be a gestation period before delivering.
The aim each year was to build on what was established the year before, and by and large we have been able to achieve this… and we will continue to shape and build off the base that we havee stablished.
At Miller there is an appreciation for a full and differentiated portfolio.
Our focus and imperatives are:
1. Stoking our flagship Miller Lite
2. Protecting our legacy and heritage brands
3. Very importantly, exploiting and developing the potential of our worthmore brands
At Miller there’s an appreciation for a full and complete portfolio.
We have access to great international brands – none of the other brewers have as much access. We’ve got great brands in our portfolio already -- We’ve got Pilsner Urquell, we’ve got Peroni -- which have great potential into the future.
We’ve got Sparks, which is a great unique differentiated brand.
We have Leinenkugel’s, which is a genuine, authentic craft that plays into the need state for craft brands.
We’ve got a product like Chill, which is the outcome of a new product development capability and process in which we are very selective about how we go to market with new products. We’re not going shotgun.
Then we’ve got access to other SABMiller brands. There’s over 150 brands outside the U.S. that we haven’t brought in.
We believe we are well positioned.
Q. What are the challenges in managing the complexity of a complete and differentiated portfolio?
A. One needs to balance the portfolio in its totality. It’s not a question of looking at each brand or subcategory in isolation.
The consumer landscape, competitor portfolios and distributor realities need to be considered .
And the way one takes those brands to market is not a one-size fits all. And certainly that’s where I think we’ve learnt a lot and continue to learn by getting our feet wet. We’ve made good progress.
The way one nurtures and grows an import brand is not necessarily the same as the way one would do it with a craft beer or a mainstream brand. They all have unique success factors that one needs to take into account. That’s what I mean when I talk about a business model within a business model…..
The portfolio is a critical dimension for any brewer. That’s just not true in the US, it’s true the world over. SABMiller and Miller have been putting a lot of effort into dealing with this level of complexity, this level of consumer shift, this broader landscape.
Q. What would you point to as your proudest accomplishments during your time at Miller?
What’s most satisfying?
First, I think really the whole able challenger approach, which helped created a sense of possibility within the industry at large. It added vitality to the competitiveness in the industry. Today the beer business is a place where a good idea can be successful.
As far as Miller specifically is concerned, our fortunes were inextricably linked to the performance of our flagship brand, Miller Lite. Prior to 2003 it had been in decline for about eight years, and we were able to rejuvenate it and, within a period of just over three years, grow the brand by almost 3 million barrels. That fundamentally changed Miller’s situation and prospects.
Second, there’s the new relationship with the distributor network. Distributors were very leery of Miller. We committed to fulfill our end of the bargain. And we asked them to step up and support us in terms of bringing brands to the marketplace and executing local market plans and, very importantly, working as a unified system. We committed in turn to provide the leadership. The Miller distributor network is enthusiastically engaged and committed to Miller’s success.
In addition, the mindset and capability within the Miller organization is substantially advanced. We’ve pursued an executable strategy that will allow us to grow in the changing environment and have built strong teams at critical levels within the business. We made sustained progress in building real commercial capability, enhancing our competitiveness as a company. Over the years I have also focused on building a strong executive team.
Very importantly, Miller people have an expectation, a self belief and a determination to win. Having experienced success they know they can and will win.
In summary I believe that a solid foundation was put in place that allows Miller to grow on a sustained basis.